This book constitutes the refereed proceedings of the 9th Asia-Pacific Network Operations and Management Symposium, APNOMS 2007, held in Sapporo, Japan, October 2007. The 48 revised full papers and 30 revised short papers cover management of distributed networks, network configuration and planning, network security management, sensor and ad-hoc networks, network monitoring, routing and traffic engineering, management of wireless networks and security on wireless networks.For example, ITIL recommends service management process to be separated into several steps in order to deal with ... ITIL recommends relevant organizations to cooperate in handling customersa#39; VOC based on their role and responsibility.
|Title||:||Managing Next Generation Networks and Services|
|Author||:||Shingo Ata, Choong Seon Hong|
|Publisher||:||Springer Science & Business Media - 2007-09-20|