In introducing this first volume of a series exploring issues in managing complexity, Richardson (Institute for the Study of Coherence and Emergence) contends that no one has yet developed a reliable skill set for learning from the noise of complex systems. In 30 papers, multidisciplinary international contributors analyze complex organizations, were defined; no training was provided; and the consequences of following or ignoring them were not articulated. ... We chose a committee representing a cross -section of the organization to develop our agreement defining service excellence.
|Title||:||Managing Organizational Complexity|
|Publisher||:||IAP - 2005-01-01|