Managing performance is a critical focus of HR activity. This title reveals what leading organisations are doing to manage their employees' performance and how they are delivering results. It shows you how to improve the management of your employees' performance.For example, one of the key result areas for a sales representative could be: a#39; Respond to customer queries and complaints ... results to be attained which can be measured in such terms as output, throughput, income, sales, levels of service anbsp;...
|Author||:||Michael Armstrong, Angela Baron|
|Publisher||:||CIPD Publishing - 2005|