What are America's leading companies doing to excel in quality? Jay Spechler provides the answer through case studies of how over 30 leading companies-including Xerox, Federal Express, Whirlpool, Marriott, New York Life, 3M, Knight-Ridder, and Kmart-have put quality management into practice in their organizations.The steering pump, air conditioning, radio and tape player, speedometer, adjustable seats, the console, and the glove compartment all had problems a even the paint was ... The back-and-forth repair process dragged on for several months. ... He listened as I explained the problems Ia#39;d been having with the car and heanbsp;...
|Title||:||Managing Quality in America's Most Admired Companies|
|Author||:||Jay W. Spechler|
|Publisher||:||Berrett-Koehler Publishers - 1993|