Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.Amcraka#39;s Coast Starlight service, 375 comment cards, 372-375 critical incidents. ... 12 as a core competency, 1 13 definition, 114 employee commitment, 111-112, 132 employee recruitment, 144 and the environment, 118-121 guests teaching, anbsp;...
|Title||:||Managing the Guest Experience in Hospitality|
|Author||:||Robert Clayton Ford, Cherrill P. Heaton|
|Publisher||:||Delmar Pub - 2000|