To align IT services with current and future needs of the business and its customers a To improve the quality of IT ... The UK Office of Government Commerce (OGC) identified the need to use consistent practices for all aspects of a service life cycle to deliver organizational effectiveness and efficiency as well ... These books were updated in July 2011 for consistency. ... Service Design Service Operation Continual Service Improvement The five core volumes that make up ITIL v3 each.
|Title||:||Mastering System Center 2012 Operations Manager|
|Author||:||Bob Cornelissen, Paul Keely, Kevin Greene, Ivan Hadzhiyski, Sam Allen, Telmo Sampaio|
|Publisher||:||John Wiley & Sons - 2012-10-18|