The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service Provides expert tips and tricks to make the software work more effectively Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships Author is considered one of a handful of global experts on CRM for small- and medium-sized businessesA manual rule can be invoked manually and cana#39;t be triggered automatically (at least not directly). A manual rule can be called by another rule, and that is important for anyone designing complex rules. Each rule should do one or two simpleanbsp;...
|Title||:||Microsoft CRM For Dummies|
|Author||:||Joel Scott, Michael DeLisa|
|Publisher||:||John Wiley & Sons - 2004-11-11|