reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable qmapsq of decision-making criteria.Techniques and Tools for Support Organization Design and Management ... Interviewing. The members of the help desk staff must have skills that reflect a unique balance between technical expertise ... For example, select a technical interviewer to probe for troubleshooting proficiency, depth of technical experience, andanbsp;...
|Title||:||Microsoft Sourcebook for the Help Desk|