Microsoft Sourcebook for the Help Desk

Microsoft Sourcebook for the Help Desk

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reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable qmapsq of decision-making criteria.Techniques and Tools for Support Organization Design and Management ... Interviewing. The members of the help desk staff must have skills that reflect a unique balance between technical expertise ... For example, select a technical interviewer to probe for troubleshooting proficiency, depth of technical experience, andanbsp;...

Title:Microsoft Sourcebook for the Help Desk
Publisher: - 1997-01


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