Microsoft System Center Optimizing Service Manager

Microsoft System Center Optimizing Service Manager

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Part of a series of specialized guides on System Center - this book provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organizationa€™s IT service management best practices. Led by series editor Mitch Tulloch, a team of System Center experts step you through key technical scenarios and tasks.How will you configure and deploy Service Manager to support the aquot;Whyaquot; and aquot; Whataquot; elements? ... Define critical success factors, key performance indicators, and metrics to measure staff, for example their compliance and contribution to ITSManbsp;...

Title:Microsoft System Center Optimizing Service Manager
Author:Thomas Ellermann, Kathleen Wilson, Karsten Nielsen, John Clark
Publisher:Microsoft Press - 2013-12-15


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