Part of a series of specialized guides on System Center - this book provides focused guidance for deploying and customizing Service Manager, an integrated platform for automating and adapting an organizationas IT service management best practices. Led by series editor Mitch Tulloch, a team of System Center experts step you through key technical scenarios and tasks.How will you configure and deploy Service Manager to support the aquot;Whyaquot; and aquot; Whataquot; elements? ... Define critical success factors, key performance indicators, and metrics to measure staff, for example their compliance and contribution to ITSManbsp;...
|Title||:||Microsoft System Center Optimizing Service Manager|
|Author||:||Thomas Ellermann, Kathleen Wilson, Karsten Nielsen, John Clark|
|Publisher||:||Microsoft Press - 2013-12-15|