63 New and Updated Patterns for Driving and Sustaining Change aThe hard part of change is enlisting the support of other people. Whether a top manager interested in improving your organizationas results or a lone developer promoting a better way of working, this book will give you tools and ideas to help accomplish your goal.a aGeorge Dinwiddie, independent coach and consultant, iDIA Computing, LLC aKeep the patterns in this book and Fearless Change handy. ab These patterns transformed me from an ineffective avoice in the wildernessa to a valued collaborator.a aLisa Crispin, co-author (with Janet Gregory) of Agile Testing and More Agile Testing In their classic work, Fearless Change, Mary Lynn Manns and Linda Rising interviewed successful leaders of change, identified 48 patterns for implementing change in teams of all sizes, and demonstrated how to use these techniques effectively. Now, in More Fearless Change the authors reflect on all theyave learned about their original patterns in the past decade, and introduce 15 powerful, new techniquesaall extensively validated by change leaders worldwide. Manns and Rising teach strategies that appeal to each individualas logic (head), feelings (heart), and desire to contribute (hands)athe best way to motivate real change and sustain it for the long haul. Learn how to Focus on the best things you can achieve with limited resources Strategize to build flexible plans and go after low-hanging fruit Get help from the right people in the right ways Establish emotional connections that inspire motivation and imagination Create an aelevator pitcha that keeps everyone focused on what truly matters Build bridges, work with skeptics, soften resistance, and open minds Uncover easier paths towards change, and build on what already works Sustain momentum, provide time for reflection, and celebrate small successes More Fearless Change reflects a profound understanding of how real change happens: not instantaneously in response to top-down plans and demands, but iteratively, through small steps that teach from experience. Best of all, as thousands of change agents have already discovered, its patterns are easy to useaand they work.Max became the manager of the customer services team in a large manufacturing company. Even though the ... they were doing. Max encouraged them to dig deeper with a follow-up question: aWhat makes a customer support team great?
|Title||:||More Fearless Change|
|Author||:||Mary Lynn Manns, Linda Rising|
|Publisher||:||Addison-Wesley Professional - 2015-02-20|