Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed. It includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. Two new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available. --Table 25.20 quiCk Response Midland, TX Target: Respond to emergency requests within 20 minutes Actual: target met Target: Respond ... MI Percentage of emergency call-ins responded to within 30 minutes: 98% (2009) Bozeman, MT Percentage of emergency repair ... completed within 4 hours: 100% Percentage of heating, ventilation, and air conditioning (HVAC) requests completed within 24 hours:anbsp;...
|Publisher||:||Routledge - 2014-12-18|