Our full colour resource exactly matches this new OCR specification, so students can be sure they are getting the very best coverage of this new qualification. Covers the 4 mandatory units and 4 of the most popular optional units so students have all they need in one book to pass the qualification. Full coverage of all the assessment objectives guarantees that students have covered all of the required material. Activities and case studies add interest and give students the opportunity to look outside the classroom and into the real business world. 'Knowledge checks' at the end of each unit help students to assess their progress.This research has shown that customers will probably tell more than twice as many people about a bad experience than when they receive good customer service. Excellent customer service brings benefits for the business Happy staff meansanbsp;...
|Title||:||OCR National Level 2 in Business Student Book|
|Publisher||:||Heinemann - 2005-05|