Goals. and. Monitoring. Are. Needed. to. Further. Improve. Customer. Communications. Mr. Chairman and Members of the ... In general, our review focused on how well OWCPa#39;s performance management system was used to respond to claimantsa#39; and other customersa#39; inquiries, both ... 1 NPR performed an extensive study of high performance customer service organizations in the private sector and theiranbsp;...
|Title||:||Office of Workers' Compensation Programs goals and monitoring are needed to further improve customer communications|
|Publisher||:||DIANE Publishing -|