This user-friendly book aims to assist candidates pass the ITILAr OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITILAr Licensed Product.A Guide for Itil(r) V3 Exam Candidates John Sansbury ... 30, 35, 36, 46, 53, 54 Information Management and, 52 interfaces, 14, 46, 52, 53, 54, 132a133 metrics, 53 objectives, ... 10.1 purpose, 45 reactive, 14, 46, 54 Release and Deployment Management interface, 52 Risks, 54 scope, 46 Service Level Management interface, anbsp;...
|Title||:||Operational Support and Analysis|
|Publisher||:||BCS, The Chartered Institute - 2011-01-04|