Organizational Communication: Approaches and Processes

Organizational Communication: Approaches and Processes

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ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Millera€™s clear writing style and consistent use of examples and case studies result in a text that youa€™ll find easy to understand. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.There are estimates that service companies (including retail, financial services, transportation, health care, and ... For example, only 37% of brands received a€œ excellenta€ or a€œgooda€ customer experience score in a 2012 surveya€”the ... These negative attitudes toward the airline experience are fueled by factors such as airport lines, flight delays, boarding denials, horror stories of hours spent on the tarmac, anbsp;...

Title:Organizational Communication: Approaches and Processes
Author:Katherine Miller
Publisher:Cengage Learning - 2014-01-01


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