Performance indicators are a widely used tool in many sectors of industry and have great potential in the water industry as well. This publication provides comprehensive guidelines for the establishment of a management tool for the water supply utilities based on the use of performance indicators. It includes text and a CR-ROM with the software SIGMA Lite, which incorporate the performance indicators assessment system. The focus is on performance indicators considered to be the most relevant for the majority of water utilities' senior management. A comprehensive appendix is included which contains the specifications of each parameter required to assess the performance indicators.Performance indicators are a widely used tool in many sectors of industry and have great potential in the water industry as well.
|Title||:||Performance Indicators for Water Supply Services|
|Publisher||:||IWA Publishing - 2000-01-01|