The purpose of the discussion would be to define expectations on how the persona#39;s behaviour should support these values. ... most important need a#39;centres on information regarding key external and internal customersa#39; needs and expectations. ... It is here that KPA (Key Performance Area), KRA (Key Results Area), 86 KPI (Key Performance Indicators are worked out). ... For example, a#39; image of the organization is usually a very senior officiala#39;s key result area, but hopefully, all employeesanbsp;...
|Title||:||Performance Management System: A Holistic Approach|
|Publisher||:||Excel Books India -|