Performance Measurement with the Balanced Scorecard

Performance Measurement with the Balanced Scorecard

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Do we really know the critical phenomena that are linked to how enterprises function and the dynamics of their relationships with customers, suppliers and competitors? Are their decision-making processes founded upon a set of performance measurements that were accurately designed and systematically elaborated? The above questions are the focus of this book, as is the following premise: enterprises need a system to measure their critical performances so they can be managed effectively; metaphorically speaking, enterprises need a a€œmanagement dashboarda€ to serve as a navigational aid. A dashboard to show a€“ with as few distortions as possible a€“ the pattern of key variables that characterizes the specific formula enterprises use to face their competitive and social environment.Uniflaira#39;s attention to the theme of process quality, just like product quality, has been rewarded with the ISO 9001 ... instead for the air conditioning and refrigeration systems, where the production activity essentially consists of a manual type ofanbsp;...

Title:Performance Measurement with the Balanced Scorecard
Author:Stefano Biazzo, Patrizia Garengo
Publisher:Springer Science & Business Media - 2012-01-05


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