A comprehensive guide, this book covers employee relations and the legacy of quality and reengineering, and discussions on the growth of public personnel management in state and local sectors. The authors discuss affirmative action and equal opportunity case law, work and family issues, the Volcker Commission findings, an analysis of federal pay reform and innovative classification and compensation systems currently implemented by federal agencies, a discussion of constitutional and legal issues facing public personnel administration in areas such as AIDS and drug testing, figures and tables on collective bargaining laws and trends, and more.From a quality perspective, any agency that is including customer service outcomes in its GPRA measurement set is probably using service quality metrics to begin with. As for the link to organizational self-assessment a conceptually this isanbsp;...
|Title||:||Personnel Management in Government|
|Author||:||Katherine C. Naff, Norma M. Riccucci, Jay Shafritz, David H. Rosenbloom, Albert C. Hyde|
|Publisher||:||CRC Press - 2001-05-15|