Pitfalls and Triumphs of Information Technology Management uses case studies of actual organization to demonstrate both successful and unsuccessful use of Information technology resources in organizations. The wide variety of types of organizations covered-large and small businesses, government agencies and educational institutions-makes this a valuable resource for IT professionals.Exhibit 9: Average Commission Charged by the Top 10 On-Line Trading Firms, 1996- 1999 (in US dollars) l Q-96 2Q-96 3Q-96 4Q-96 1 Q-97 2Q-97 3Q-97 4Q- 97 | Q-98 2Q-98 3Q-98 4Q-98 1 Q-99 Actual ... The same customer service representative who had confirmed the credit two weeks earlier now explained that the previous e-mail was a mistake and that the customer did not qualify for the $50.
|Title||:||Pitfalls and Triumphs of Information Technology Management|
|Publisher||:||IGI Global - 2001|