This book introduces into the practical application of Quality Function Deployment (QFD) beyond the famous House of Quality Matrix by presenting a fully developed example of a clear and comprehensive QFD framework. The QFD workflow is described step by step, encompassing strategic planning, customer surveys, product and service characteristics, mechanisms, parts and cost deployment, technologies, process phases and faults analysis. The model, as presented with practical suggestions, can be used in firms with low resources and/or need for speed. In addition, a chapter is dedicated to the most common afuzzya algorithms, explained for professionals and the book closes by describing in detail some QFD case studies. This book will be of interest to all who wish to use QFD to respond to and satisfy customer requirements effectively.QFD became a key procedure for Toyota, starting from Toyota Auto Body (Akao and Mazur 2003), initially using it to reduce and control the huge ... In 1978 Mizuno and Akao published their first book about QFD, translated into English in 1994 in which Mizuno talks about the functions of quality. ... Com), John Hauser and Larry Sullivan (founder of the American Supplier Institute http://www.amsup. com)anbsp;...
|Title||:||Practical Manual of Quality Function Deployment|
|Publisher||:||Springer - 2014-09-06|