Ch. 1. Introduction. Background. Project objectives. Technical approach to project. Report organization -- ch. 2. Literature summary. Transit security. Workplace violence. Bus operator training and selection. Video surveillance. Self-defense. Bus operator perspective. International studies -- ch. 3. Survey results. Characteristics of survey respondents. Security provider. Fare and rules enforcement. Standard operating procedures. Definition of qassaultq. Assault characteristics. Training. Employee assistance. Data collection and reporting. Methods to address operator assaults. Bus operator selection methods. Impact of violence against operators. Effective measures -- ch. 4. Operator protection measures : technology and information management. Barriers. Information management and crime analysis. Video surveillance. Audio surveillance. Automatic vehicle location system. Transit operations decision support system. Emergency communications. DNA kits.Crisis Prevention Institutea#39;s Prepare Training Program Manual, 2005. ... aDNA Kits Issued to All London Bus Operators as Specialist Police Unit Is Set Up to Combat Attacks, a TFL News Centre Archive, May 23, 2008 [Online]. ... Top 50 Transit Agencies, Final Report, FTA, Washington, D.C., 2007. ... Metro Magazine, Aug.
|Title||:||Practices to Protect Bus Operators from Passenger Assault|
|Publisher||:||Transportation Research Board - 2011|