This edition gives an overview of TQM and includes new and updated material. Divided into two sections, it begins with an easy overview of TQM followed by a more detailed explanation of the key quality improvement tools. Topics include organization planning, quality costs and engineering.Limitations The process management, customer focus approach has its limitations. ... It cana#39;t change outside influences. If there is a world oil crisis for example, as in 1974, and a business using TQM makes luxury, low-gas-mileage cars, it could still develop some survival problems. ... An example of quality as a continuous function is the experience of Ford Motor Company with a transmission in the 1980s.
|Title||:||Principles and Practices of Organizational Performance Excellence|
|Author||:||Thomas J. Cartin|
|Publisher||:||ASQ Quality Press - 1999-01-01|