There are five main categories of the customera#39;s product support cycle: delivery, usage, maintenance, supplementing, and decommissioning.1 ... is the core product, but it is bundled with operator manuals, financing services, warranty services, and perhaps auto club services. For a software product, the code on the CD is the core product, augmented with user manuals, perhaps training, and some level ofanbsp;...
|Title||:||Problem Prevention Through Design for Supportability: Gaining Competitive Advantage from Customer Support|
|Author||:||Dr. Frederick C. Van Bennekom & Dr. Keith Goffin|
|Publisher||:||Customer Service Press -|