Process Improvement and Organizational Learning

Process Improvement and Organizational Learning

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Process improvement can itself be considerably improved by the use of information technology. Distributed and a synchronous group support systems, such as e-mail, computer conferencing and the World Wide Web are likely to play a major role in this improvement. Process Improvement and Organizational Learning: The Role of Collaboration Technologies analyzes the relationship between collaborative technologies, process improvement and organizational learning. It is based on the author's experiences in numerous process-focused organizational development projects where process improvement groups were aided by the support of collaborative technologies.Each process flowchart should be accompanied by a written description of the most important activities, highlighting information that may be useful in the ... Different types of DFDs have been proposed in the late 1970s and widely used since.

Title:Process Improvement and Organizational Learning
Author:Ned F. Kock
Publisher:IGI Global - 1999-01-01


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