Process Mapping a Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.can be automatically generated by a program such as Microsoft Excel. If Figure ... When data are not to the same scale, you can change the scales, create multiple diagrams, or draw the diagram manually. ... Spider diagram with auto scaling.
|Title||:||Process Mapping and Management|
|Publisher||:||Business Expert Press - 2011-06-13|