Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st century. Progressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.Step-6 Offering expected services The developed or innovative products or services (cars) are offered to customer as well as to the ... Case-4: Samsung Electronics Co., Ltd. To analyze customer needs and market evolution to introduce innovations and ... areas of digital media, semiconductors, telecommunication networks, and liquid-crystal display (LCD) digital appliances. SE surpassed Motorola by becoming the worlda#39;s second largest mobile phone maker in 2007, and became theanbsp;...
|Title||:||Progressive Trends in Knowledge and System-Based Science for Service Innovation|
|Publisher||:||IGI Global - 2013-10-31|