Public Services Delivery

Public Services Delivery

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This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.These indicators are generally open to evaluation in a practical sense, with observers being able to see the results of local government interventions in poor areas. Where it is not evident that local governments are providing services in poor areas (or developing infrastructure for such), or where ... An NGO called DISHA (Developing Initiatives for Social and Human Action) was able to access and analyzeanbsp;...

Title:Public Services Delivery
Author:Anwar Shah, World Bank
Publisher:World Bank Publications - 2005-01-01


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