This accessible book describes all aspects of Quality Management in the Organization. The book is full of tips for practical and efficient testing and realization of quality. It is up to the latest 2010 quality standards. It describes all relevant quality standards and methodologies like CMM, CMMI, Prince2, ITIL, ISO9001, CobiT, TQM etc, and of course the Q-Course. The book addresses a lot of organizational aspects with respect to quality. This book can be used for educational purposes. It is currently used at German Universities of Collaborative Education and the Q-Course Foundation exams are approved by the Saxonian State Ministry for Education. Take the Q-Course, improve quality, improve your organization and save a lot of money!!This is the retail version (Amazon etc).You will not find metrics as such, but some things on metrics in measurement and analysis, project monitoring and ... Same story for supplier agreement management which is on project level, whereas Service Level Management in ITIL is onanbsp;...
|Title||:||Q-Course Introduction to Quality Management|
|Publisher||:||Lulu.com - 2010-09-03|