Third edition of established text which provides practical advice on how to define, identify, collect, measure, analyse, report and use quality costs.Goodman, P. and Adamson, G. (1993) , a#39;Customer service can reap rich rewardsa#39;, Strategic Insights into Quality, 1 (1), 13-15. ... Roche, J. G. (1981), National Survey of Quality Control in Manufacturing Industries, National Board of Science and Technology, Dublin. ... Nissan Motor Manufacturing (UK) Ltd (1992), Nissan Quality Standard for Suppliers - Quality Management System Requirement (QA 001anbsp;...
|Author||:||B. G. Dale, James J. Plunkett|
|Publisher||:||Gower Publishing, Ltd. - 1999-01-01|