Quality & Performance Excellence

Quality & Performance Excellence

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Packed with real-world illustrations and cases, QUALITY AND PERFORMANCE EXCELLENCE, 7e presents the basic principles and tools associated with quality and performance excellence through cutting-edge coverage that includes the latest thinking and practices from the field. This proven text has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Excellent case studies give students practical experience working with real-world issues. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.A Samsung manager noted that 70 to 80 percent of quality, cost, and delivery time is determined in the initial design stages. ... material costs on a new printer by 30 percent, or reducing the number of steps needed to manufacture a new camcorder by 25 percent. ... complicating the assembly process, and designs that are simple and inexpensive to produce but difficult or expensive to service or support.

Title:Quality & Performance Excellence
Author:James Evans
Publisher:Cengage Learning - 2013-03-13


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