Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.While those surveys reveal a wealth of information, they sometimes fall short in defining the gaps between patient expectations and actual experiences. Ita#39;s important for health care organizations to get clear about their customer experiencesanbsp;...
|Title||:||Raising the Bar on Service Excellence|
|Publisher||:||eBookIt.com - 2013-05-22|