Recruiting and Retaining Call Center Employees

Recruiting and Retaining Call Center Employees

4.11 - 1251 ratings - Source

Call centers are the first touch in the customer pipe-line. Help these people reach their potential and ensure that they contribute to your bottom-line by improving the training, recruiting, and evaluating your call center employee programs. Use the included case studies to see best practices and manage the ROI of your call center programs.Along with the core competencies is a set of behavioral interview questions that directly applies to assessing candidatesa#39; capabilities with respect to those core competencies. Following is an example of a JCA for customer service: COREanbsp;...

Title:Recruiting and Retaining Call Center Employees
Author:Natalie Petouhoff
Publisher:American Society for Training and Development - 2006-01-01


You Must CONTINUE and create a free account to access unlimited downloads & streaming