Healthcare leaders continually strive to improve quality, yet staff shortages, regulations, interdisciplinary conflicts, and overwhelming complexity subvert their efforts. This guide is a roadmap to implementing the Relationship and Results Oriented Healthcare philosophy and bundle of best practices. The RROHC professional model of care provides tools to create transdisciplinary partnerships with patients and families to facilitate the journey to their preferred outcomes. Featuring healthcare organizations' stories of success, this manual distills expert professional practice into steps beginning with establishing relationships with care providers and patients at the bed side, culminating in improved patient satisfaction and employee engagement. Restoring a sense of purpose, nurse retention and recruitment soars. Throughout the continuum of care, this book offers a conceptual framework for excellence through improved connection with patients, enhanced critical thinking, and advanced teamwork.Our customer service results will improve. Define the problem. ... I have enough information based on our chart audit results and direct observation of RN care. ... I can discuss the problem with the nurses, engage their interest, encourage them and give them tools for success via a training session. We all ... Currently, I have put together a traditional inservice with Powerpoint slides and handouts. After the anbsp;...
|Title||:||Relationship & Results Oriented Healthcare: Planning and Implementation Manual|
|Author||:||Ruth I. Hansten|
|Publisher||:||Lulu.com - 2008-08|