Based on a multiyear study of such firms as Apple, IKEA, and Vanguard, the authors warn against complexity as a strategy for business planning, advocating instead for a simple, repeatable model that provides for constant improvement.Build Enduring Businesses for a World of Constant Change Chris Zook, James Allen. 14. ... Best Firms to Work For ranking of Consultingmagazine, 2003a2011. ... Jena McGregor, aCustomer Service Champs, a BusinessWeek, March 5, 2007.
|Author||:||Chris Zook, James Allen|
|Publisher||:||Harvard Business Press - 2012|