16 of parts are more distant from the center than when they cluster around it, even if some parts fall outside the tolerance band entirely. ... and personal inconvenience, of future repairs against the investment and operating expenses of a newer, more reliable model. ... Second, this approach implies that durability figures should be interpreted with care. ... for refrigerators, 5.8 years (Gibson) to 18 years (Maytag) for clothes washers, 6.6 years (Montgomery Ward) to 13.5 years (Maytag) foranbsp;...
|Title||:||Seeking and Keeping Your Customers|
|Publisher||:||Harvard Business School Pr - 1991|