Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.Introduction, Foundations and Practitioners books ac Foundations of IT Service Management based on ITILAr (V2, Arabic, ... A Pocket Guide (V3, English, Dutch) ac IT Service Management based on ITIL - A Pocket Guide (V3, English, Dutch) ac IT anbsp;...
|Title||:||Service Agreements - A Management Guide|
|Author||:||Robert Johnston, Robert Benyon|
|Publisher||:||Van Haren - 2006-09-09|