The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.All diagrams in this publication are intended to provide an illustration of ITIL Service Management Practice concepts and ... Figure 4.5 Service Level Management Figure 4.6 The Service Level Management process Figure 4.7 Multi -level SLAsanbsp;...
|Publisher||:||The Stationery Office - 2007-05-30|