Service Excellence @ Novell

Service Excellence @ Novell

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Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the division raised its sights and now not only delights Novell's customers, but contributes significantly tTaking Customer Service from Cost to Profit Nova Vista Publishinga#39;s Best Practices Editors Nova Vista Publishinga#39;s ... One thing we wanted to do was to define our purpose as it relates to Novella#39;s customer support strategy (this is where theanbsp;...

Title:Service Excellence @ Novell
Author:Nova Vista Publishing's Best Practices Editors
Publisher:Nova Vista Pub - 2006-06-01


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