Service Management For Dummies

Service Management For Dummies

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Management. and. Governance. The scope of service management is broad and deep. Therefore, you need to have oversight of ... a business, you end up with groups of people who have to collaborate and tools that have to integrate to serve the customer. ... Key performance indicators (KPIs) track the agreed-to activities.

Title:Service Management For Dummies
Author:Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
Publisher:John Wiley & Sons - 2009-05-11


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