Management. and. Governance. The scope of service management is broad and deep. Therefore, you need to have oversight of ... a business, you end up with groups of people who have to collaborate and tools that have to integrate to serve the customer. ... Key performance indicators (KPIs) track the agreed-to activities.
|Title||:||Service Management For Dummies|
|Author||:||Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper|
|Publisher||:||John Wiley & Sons - 2009-05-11|