Pink Elephant is the world leader in IT management best practices, offering solutions to public and private businesses worldwide, many of them listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITILAr).Frameworks for IT Management a A Pocket Guide (Winter 2007) Implementing leading standards for IT management ... Management a based on ITIL V3 ( English and Dutch versions Autumn 2007, French, German, Japanese and Spanishanbsp;...
|Title||:||Service Management Strategies that Work|
|Author||:||Jayne Wilkinson, Anil C. Dissanayake, Gary Case, Troy DuMoulin|
|Publisher||:||Van Haren - 2007-09-09|