This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.ITIL V3 Intermediate Capability Handbook Alison Cartlidge ... See also technical service catalogue. business unit (Service Strategy) A segment of the business that has its own plans, metrics, income and costs. ... Design) The maximum throughput that a configuration item or IT service can deliver whilst meeting agreed service level targets. For some types of CI, capacity may be the size or volume, for example a disk drive. capacity management (Service Design) The process responsibleanbsp;...
|Title||:||Service Offerings and Agreements|
|Author||:||Alison Cartlidge, Stationery Office (Great Britain), ItSMF UK.|
|Publisher||:||The Stationery Office - 2010-11-01|