Service Quality

Service Quality

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To learn more about Rowman a Littlefield titles please visit us at diagram of key credit card processing and customer evaluation relationships are shown in figure 10-1. First, note that the customer survey evaluated aquot;the perception of service qualityaquot; on seven major performance areas (denoted with an manbsp;...

Title:Service Quality
Author:Stephen Walter Brown
Publisher:Lexington Books - 1991


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