Dear Readers, We describe some of the trends in the hotel and restaurant industry, but also some of the characteristics of the same, in this piece. The focus lies on service-quality seen from the guest Is point of view. Our practical checklists with more than 100 criteria for evaluation of the service quality help to analyse the service quality in hotels or restaurants. This is completed by the guest questionnaires.Manual for more service quality in hotels and restaurants Frank HApchsmann. Criteria Score and Comments # 01. First contact 10/9 T8/7 || 6/5 || 4/3 [2/1 1. Phone rings (3-5) 2. Politeness 3. Language 4. Name of the quest 5. Information aboutanbsp;...
|Title||:||Service quality from the guest's view|
|Publisher||:||BoD – Books on Demand - 2014-12-16|