Service quality in practice

Service quality in practice

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The principal tools and techniques used are: ~ Brainstorming ~ Cause and effect diagrams ~ Check-sheets ~ Graphs, ... with the phases through which a team may typically pass a€” fortning, norming, storming, performing and dorming.

Title:Service quality in practice
Author:John A. Murphy, Tony Farmar
Publisher: - 1993-01-01


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