Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.Cambridge, UK: Cambridge University Press. Bryce ... Staff perception and institutional reporting: Two views of infection control compliance in British Columbia and Ontario three years after an outbreak of ... Field research: A source book and field manual. ... Research methods and statistics in psychology (2nd References 241.
|Title||:||Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching|
|Publisher||:||BRILL - 2010-10-06|