A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about Chinaas service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of Chinaas service economy.If such downloading services as imusic, video, and application serve as the mighty backup force for iPad of Apple, ebooks, the weakest link in App Store, can be said to be the trump that Amazon equips Kindle with. In addition to that, Amazonanbsp;...
|Title||:||Service Science in China|
|Author||:||Jiazhen Huo, Zhisheng Hong|
|Publisher||:||Springer Science & Business Media - 2013-01-06|