Serviceology for Services

Serviceology for Services

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Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16a€“18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.It was submitted to colleagues, industry experts and a sample of workshops selected by the service managers. Validity and reliability of measure were evaluated and the questionnaire was modified accordingly to count for the observedanbsp;...

Title:Serviceology for Services
Author:Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka
Publisher:Springer - 2014-05-16


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