Smiling Down the Line

Smiling Down the Line

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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.Info-service Work in the Global Economy Bob Russell. call-centre and customer- service agents are lumped together with such other occupational titles as a#39;bus information clerka#39; and a#39;tourist information clerka#39; and are said to require aanbsp;...

Title:Smiling Down the Line
Author:Bob Russell
Publisher:University of Toronto Press - 2009


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