Providing the knowledge needed to complete the qualification, this textbook takes candidates through the five mandatory and three optional units of this award.Not right now, thank youa#39;. Respect your customera#39;s choice ... 4 What did the customer service practitioner do after you made it clear you were not interested? Choosing the right ... For example, if a customer has written a letter, it is likely that the customera#39;s preferred means of communication is by letter. Many customers will tellanbsp;...
|Title||:||S/NVQ Level 2 Customer Service|
|Publisher||:||Heinemann - 2003|